Returns

Returns & Exchanges Policy

Anti-Wardrobing Policy (Important)

To protect the integrity of our merchandise, any item with an anti-wardrobing tag removed is final sale and not eligible for return or exchange under any circumstances. Please ensure you try items on carefully before removing this tag.

How to Start a Return

All returns must be authorized before being sent.
Please contact us first at 1-833-897-1804 or info@boutiquestepup.ca for return approval and instructions.

Return Conditions

• Returns must be requested within 30 days of delivery.

• Items must be unused, unworn, and in original packaging, with all tags attached.

• A receipt or proof of purchase is required.

• Return shipping costs are the responsibility of the customer.

• We strongly recommend using trackable shipping for returns over $75, as we are not responsible for lost packages.

• Refund processing takes up to 7 to 10 business days upon receipt of the return.

International Returns

• Returns must be sent via your country’s postal service only.

• On the customs declaration, please mark the package as “STORE RETURN” with a declared value of $10.

• Returns sent via UPS or other courier services will be refused due to brokerage fees.

Refunds

• Refunds are issued to the original method of payment once the return is received and inspected.

• If your order qualified for free shipping, the original shipping cost will be deducted from your refund.

• Please allow adequate processing time for refunds. If your refund is delayed, contact us for assistance.

Sale Items

• Sale items are final sale and not eligible for refunds.

• Exchanges are accepted only if the item is defective or damaged upon arrival.

Gift Returns

• Gift returns will receive store credit.

• Refunds can only be issued to the original purchaser’s payment method.

Custom Order Dresses

• If a custom order dress is returned without an exchange, the original shipping cost will be deducted from the refund.